T&C

Ordering from outside the UK

We can only accept orders via our website for UK mainland. For other areas, please contact by phone/email for a shipping quote. By emailing or phoning us to place an order we can ensure you pay the lowest cost possible for shipping. Not all products are eligible for international shipping.


Payment

For your security we use Paypal. If you do not wish to register with Paypal, you are able to pay by major credit/debit cards, by selecting ‘checkout’ then ‘pay with a debit or credit card’ on the checkout pages. Payment from your card is taken securely via Paypal as per the terms and conditions provided to you at time of checkout. At no point do C A Lines Ltd. have access to your card details. The only information C A Lines Ltd. will access are your name and contact details, as provided at the time of checkout.


Delivery

Delivery time is dependent on the products you are ordering. For most products Lines of Pinner aim to dispatch all orders within two working days of payment being received.

Orders are usually sent by Royal Mail, from our warehouse in North-West London.

In the event that an order cannot be delivered at the given address, you will be responsible for arranging collection from your sorting office (Royal Mail) or may be liable for re-delivery charges (courier).


Returns

You have the right to cancel your order within fourteen days of receiving the items, unless otherwise specified on the product page. Providing the items you wish to return are unopened and in the same condition as which they were sold, you may return them to us for a full refund. We will not pay the delivery and packaging costs for returning the items unless they are faulty or the return is a result of our error. We cannot refund an item that has been opened unless it is faulty.

If you would like to return an item you must notify us in writing and we will email you within two working days with details of where to send your return. Lines of Pinner cannot take responsibility for any item lost or damaged during the returns process and recommends you obtain a certificate of posting from the Post Office and any necessary compensatory cover for the items. Upon receipt of your return, or within 30 days at the latest, we will refund your original payment method.


Company information

C A Lines Limited is a limited company registered in England and Wales. Company number: 00687941. VAT number: 222 7106 04. Our registered office is:
26 High Street
Pinner
Middlesex
HA5 5PW
England
You can contact C A Lines Ltd in writing at this address, by phone (+44 (0) 20 8866 2462) or by email (email @ linesofpinner.co.uk).